Complaints Procedure
We are committed to providing high-quality support to clients founded on cooperation and good communication. However, should you have a problem with our service we have a straightforward complaints procedure.
Should you wish to make a complaint, in the first instance, please raise it with our Counselling Practice Manager, Clarie Edwards, email: claire@bright-light.org.uk or call 07713355460. She will investigate your complaint or concerns and will respond within 20 working days.
If you are still not happy and wish to take your complaint further, please contact our CEO Mark Mackenzie-Smith, email: mark@bright-light.org.uk
Bright Light is a member of Relationships Scotland and adheres to their recommended complaints procedure. You can download a copy of our Guidance for People wishing to make a Complaint here and a copy of the Relationships Scotland National Complaints Policy & Procedures here. Please read both documents if you are considering making a complaint against Bright Light.
We are also a member of COSCA (Counselling and Psychotherapy in Scotland) and you can find details of their complaints policy here.
